Clear policy by engagement

Cancellation & Refunds

For coordination, design, content and supply services, cancellation depends on completed work and orders placed with suppliers. The approved proposal sets specific terms; this page explains the general rules.

1. How to request cancellation

Send a written request to sales@modernns.com from the client's authorized contact, including the proposal or project reference and reason. The request is received when the company acknowledges it; ceasing communication or not using a service does not by itself complete cancellation.

If an approved proposal or contract contains project-specific cancellation terms, those terms apply and prevail over these general rules.

2. Coordination, design and content services

Before work begins or resources are committed, cancellation may be accepted and the refundable amount returned after deducting any payment charges or non-recoverable costs. Once work has begun, completed work and commitments made following client approval are calculated, and any remaining balance is refunded where applicable.

3. Supply and fit-out

  • Before a supplier purchase order is issued, cancellation feasibility and actual related costs are reviewed.
  • After an order is placed, cancellation is subject to supplier terms and any shipping, return or storage costs.
  • Custom-made, printed or project-modified items are generally non-refundable once approved and production has begun, unless the supplier agrees otherwise.
  • For a verified defect or material deviation from approved specifications, we coordinate inspection and the appropriate repair, replacement or remedy under applicable warranty and supplier terms.

4. Corporate accommodation service

The accommodation provider's modification and cancellation terms are shown before approval. Some rates may be non-refundable or carry a deadline or charge; the supplier terms in the accepted proposal apply. Any amount recovered from the supplier is returned to the client after receipt and settlement.

5. Review and refund process

After receiving the request and required documents, completed work, costs and commitments are reviewed and a settlement is provided. Once approved, a refund is returned to the original payment method where possible, or through another documented method agreed by both parties.

The company normally initiates an approved refund within 7–14 business days after settlement approval. The payment provider or bank may require additional time for it to appear. For status inquiries: sales@modernns.com or WhatsApp +966 54 228 8882.

Last updated: 7 October 2026.